Shipping policy
Thank you for shopping with HAYLEY ROSE CLAIR. Operating as a professional online retail store based in New Zealand, we specialize in cost-effective mid and entry-level consumer electronic devices and accessories. We adhere to strict warehouse inspection standards and adopt professional shockproof and drop-resistant packaging for all electronic goods, striving to ensure every customer order is accurately processed, well-protected and delivered within a reasonable logistics cycle.
1. Order Processing Time
Our warehouse team completes order verification, product quality inspection and sealed protective packaging within 1 to 5 business days after successful order confirmation and payment. All order processing operations are suspended during weekends and official public holidays observed in New Zealand. During peak sales seasons with surging order volumes, standard processing schedules may be moderately prolonged. We will send formal email notifications to customers immediately if any obvious long-term delivery delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees for all orders are calculated based on parcel weight, outer packaging volume and delivery destination. All specific logistics costs will be fully displayed on the checkout page before payment submission, with no hidden fees or additional charges.
All consumer electronics orders adopt unified standard international shipping service, with an estimated delivery cycle of 15 business days. The actual arrival time of parcels is subject to real-time global logistics operations and customs clearance conditions.
The published delivery timeframe is only a reference standard. Delivery speed fluctuations may be caused by logistics carrier operational delays, cross-border customs audit efficiency, severe weather conditions, regional transportation restrictions and statutory holidays of destination countries.
3. Shipment Confirmation and Order Tracking
Once your electronic parcel is picked up and dispatched by our authorized logistics partner, our system will automatically send a shipment confirmation email, which includes your exclusive tracking number and official tracking query channel.
Due to cross-platform data synchronization rules, logistics tracking information will be completely updated and available for customer inquiry within 24 to 48 hours after parcel dispatch. If the tracking status fails to be refreshed normally after the synchronization period, you can contact our customer service team for manual parcel verification and inquiry assistance.
4. Incorrect Address Disclaimer
Customers are required to fill in accurate, complete and valid recipient addresses, postal codes and contact information during order placement, and double-check all delivery details before finalizing payment.
HAYLEY ROSE CLAIR shall not assume any liability for misdelivery, delivery failure or parcel loss caused by incorrect or incomplete recipient information provided by customers. Any parcels returned due to address errors will require the buyer to independently bear all incurred reshipping costs.
5. Lost or Damaged Packages
If your electronic parcel is untraceable or officially confirmed lost during cross-border transportation, please submit a parcel investigation application to our after-sales team within 3 calendar days after your expected delivery date.
Long-distance international transportation may easily cause extrusion, collision or surface damage to precision electronic devices. If you receive damaged, defective or functionally abnormal products after delivery, please contact our support team within 24 hours and provide clear photos of the damaged items and complete original packaging. Our team will conduct a comprehensive case review and provide targeted solutions in the shortest possible time.
6. Apparel Care and Usage Notice
Each consumer electronic product is equipped with professional user manuals and daily maintenance guidelines, covering standard operation methods, applicable usage environments and storage precautions. Users must operate, charge and store devices in strict accordance with official specifications. We disclaim all liability for equipment failure, component damage and product performance degradation caused by unauthorized disassembly, irregular operation, improper storage and human misuse.
7. International Shipping and Customs Notice
We provide global cross-border shipping services for all electronic products sold in our store. According to the trade supervision policies of different destination countries, local customs authorities may levy import duties, customs clearance fees and other statutory charges on overseas parcels.
All customs-related taxes and fees are the sole responsibility of the order recipient. These additional expenses are not included in product unit prices and standard shipping fees. We will not be liable for parcel detention, customs rejection, forced returns and related economic losses caused by customers’ non-compliance with local import declaration regulations.
8. Contact Information
If you have any questions about our shipping rules, logistics progress, delayed delivery and after-sales processing, please contact us through our official channels:
Trade Name: HAYLEY ROSE CLAIR
Phone Number: +64 20 568 4227
Email: support@diodevexor.shop
Physical Address: 211 Kentia Place, Havelock North, HKB 4130, New Zealand